Connect™ One Trim

Free delivery is standard to the majority of the United Kingdom and the Republic of Ireland on all orders above £100*. For orders below £100, a £1.99 delivery charge will be applied. Parcels are generally shipped by courier, and your confirmation email will include contact and tracking details for your shipment. In the first instance, please contact the courier for status of your delivery, but feel free to contact us as well. Please note, delivery will require signature, or for alternative arrangements to be made with the courier, for example for goods to be left in a safe location. No liability can be accepted for damage to goods that are not signed for upon receipt.

Returns

As humans it is normal that we change our minds, and we understand that sometimes a situation changes where something we’ve purchased is no longer required. If you find yourself needing to return a product there’s no need to worry as you can return it, undamaged with the fixings, within 14 days of you receiving your order. Email us at hello@thatsoundsbetter.co.uk or let us know here that you will be returning a product. You must arrange for the return of the product. We reserve the right to make a deduction from the amount of the refund if the product you have returned shows signs of unreasonable use or if some accessories are missing. In particular, we do not accept returns if suspension accessories have already been inserted into the supplied product. You will be refunded within fourteen working days after we have received the product.

“The acoustic panels were great! The suspended mounting system was well designed and simple to install.” - Samuel Bracey, AV design and installation at Tokyo Television

The glass wool core of the tiles is tested and classified as non-combustible according to EN ISO 1182