Delivery Terms and Pricing
Below are our standard terms for delivery. If you have any questions, please just ask, we'll be happy to help. In summary, delivery to most of the UK and the Republic of Ireland is free, with some exceptions. We will deliver within 5 working days if your order is received by 12pm.*
Standard UK & ROI Delivery
Free delivery is standard to the majority of the United Kingdom and the Republic of Ireland on all orders above £100*. For orders below £100, a £1.99 delivery charge will be applied.
Parcels are generally shipped by courier, and your confirmation email will include contact and tracking details for your shipment. In the first instance, please contact the courier for status of your delivery, but feel free to contact us as well.
Please note, delivery will require signature, or for alternative arrangements to be made with the courier, for example for goods to be left in a safe location. No liability can be accepted for damage to goods that are not signed for upon receipt.
Summary Charges and Exclusions
|FREE for orders with a value of £100 or higher. A £1.99 delivery charge is applied to baskets below £100 total value.||Within 5 working days||
Orders are processed as normal and shipped by DHL or courier service for larger parcels.
The warehouse can choose to upgrade the order to courier to meet delivery deadlines.
Orders too large to be delivered by parcel couriers will be palletised. If your order exceeds DHL max weight you will be notified.
*If your delivery address is in the Scottish Highlands & Islands, Isle of Man or Channel Islands, delivery times may be extended, depending on where exactly you live. A surcharge of £4.99 will be applied to orders in these postcodes: In such cases, you will be contacted by our customer service team to confirm the delivery date.
Deliveries cannot be made to PO Box addresses. Saint-Gobain Ecophon also strongly advises against deliveries to be made directly to construction sites or third party couriers. Any orders made, to be sent to such locations or third party courier, are entirely at the risk of the client. Therefore, we regret to inform, that Saint-Gobain Ecophon cannot accept any liability for orders that fail to arrive to construction sites or third party courier, or are damaged on receipt. We will, however, do what we can to help in cases like these.
Overseas DeliveryCustomers wishing to have items delivered outside of the United Kingdom and the Republic of Ireland may incur a higher delivery cost and a longer delivery time. Please contact us via email before placing your order for a quotation for delivery. Delivery is available for all EU countries, plus Norway, Iceland and Switzerland.
A working day is defined as Monday - Friday. Please note that weekends, bank and public holidays are excluded.
Issues with Delivery
If there are any issues with the goods you order, for example: If you have ordered more of a product than we have in stock, we will contact you to discuss the options. We may deliver the order in two parts as appropriate to your requirements.